Frequently Asked Questions About Our SMS Gateway & Our APIs.

I keep receiving a -1 and my username and password are correct.

API Access is probably not activated for your account.
Please contact support and we'll set that up for you.

How do I send a message with quotes? I keep receiving a -7 response code.

We do not allow you to use quotes in text messages as they do not display correctly on a significant number of handsets.

Can I upload a voice file via the Voice Broadcast Function?

No, you must either provide name of the file you saved in your Club Texting account (Soundfile) or we can pull your .wav file from a URL on your server (Soundsource).

I keep receiving an error message on my phone instead of my Keyword auto-reply when using Keyword Forwarding URL Function.

When this happens it means that the URL that you supplied for your script is creating an error message. We take that error message and send that back to the user who texted in, as we expect the output of your script to be what you want your auto-reply to be.

Please make sure that your script is functioning properly and not generating any types of errors on your own server. If you continue to experience problems, please contact support.

What are global opt outs, error code -104, when using the Send SMS Function?

A global opt out means that someone has requested to no longer receive messages from any Club Texting client. We require that your flag this number as an opt out in your own system and refrain from sending it any further messages.

When I use the Check Keyword Availability function, which short code does it check availability on, 25827 (US) or 212121 (Canada).

Our system will check if the Keyword you submit is available on the shared short code in the country that your account is set to send text messages to.

In your API Documentation it says that the posted variables for receiving text messages are PhoneNumber and Message, but your server actually sends the data as the variables "from" and "message".

Please note the differences between Forwarding API and Keyword API. When someone sends in your keyword [space] message or just replies without a keyword within 12 hours of you sending a message to them, the message forwarding API is used (at the bottom of the page) where the variable is called from. Whereas if someone just sends in your keyword then Keyword API is invoked and that variable is called Phone Number. This is under Receiving Keyword Submissions. If you have Send Unique Requests Checked then your FORWARDING URL will only be called once and not your Keyword URL. However many people use different scripts to process forwarded messages (messages that are replies or keyword [space] message) vs just keywords. That is why there is a difference between the names of the variables.